Entering the digital services industry: streamlining the CSP’s metamorphosis

The world is now digital, a challenge where the experience associated with the services is almost at the same level of relevance as the outcome of it, requiring service providers to reinvent themselves. The industry has realised that, and strong steps are on the way to address this challenge. Starting from a new network evolution, moving into new levels of experience, up to addressing the ultimate challenge: how to make trade on this new paradigm as part of a much needed cultural shift?

Download article
Entering the digital services industry: streamlining the CSP’s metamorphosis
Enterprise product platform enabling the digital services industry

Enterprise product platform enabling the digital services industry

Being a digital service provider means, among other things, to have unparalleled flexibility and agility to set up and provide amazing customer journeys, products and services, as required by the digital services industry. To excel in this new scenario, it is paramount that digital services providers can leverage the full power of an enterprise’s vast product catalogue. The proposed article exposes this vision and elaborates on how service provider processes interact with a product platform to enable the digital services ecosystem.

Download article

Autonomous cognitive management at the core of the DSP agile operations

Legacy OSS are becoming operations platforms able to achieve the levels of configuration and automation required to support the new business dynamics of the digital space in a context of software-defined networks. At the same time, OSS are becoming cognitive-enabled, able to shortcut assurance and fulfilment processes with artificial intelligence, contributing to providing unparalleled levels of experience expected by digital natives. This article introduces Altice Labs’ strategy and pragmatic approach to implement a new generation of cognitive operations support systems, a new generation of operations platform.

Download article
Autonomous cognitive management at the core of the DSP agile operations
What strategy for information security?

What strategy for information security?

In the aftermath of the EU GDPR, technology companies are finally looking at how this new regulation can be made effective in their own ways of working. Data-driven DSP are among the most concerned ones for information security since their business models are, largely, mostly on data processing. With this article, we intend to show four strategic themes that those companies need to address, namely, Security by Design, Security in Operations, Secure Third Parties and Security Culture.

Download article

An approach to data monetization

Organisations’ data, when enriched and/or correlated with third party specific data, and presented (and visualised) in a way humans naturally understand and rapidly grasp, can significantly improve the degree of information and knowledge retrieved from data, thus opening new horizons for decision makers and promoters, placing their outlook novel and innovative value into added business opportunities that will drive the market forward and will result in a market advantage.

Download article
An approach to data monetization
Virtual Assistants, the future digital interface

Virtual Assistants, the future digital interface

Studies predict that by 2020 consumers will manage 85% of their relationship with any enterprise without interacting with a human. Virtual Assistants are becoming the new apps and in essence, companies using them will be the ones making a difference staying ahead of the curve. This article describes the BOTSchool platform from Altice Labs, allowing to offer a new, simplified and more natural channel over the existing services.

Download article

Mining the TV consumption: a basis for a TV personalisation system

With the continuous growth of channels and content available in a typical interactive TV service, viewers can become increasingly frustrated, struggling to select which programs to watch. Personalisation have been pointed out as a way to mitigate this problem, being an active area of research in Altice Labs and University of Aveiro, especially now with the recent Sofia TV UI launch.

Download article
Mining the TV consumption: a basis for a TV personalisation system
Technology Radar, for the win

Technology Radar, for the win

The technology radar elaborated by Altice Labs is about change. It’s not a “reference stack”, a repository of approved technologies. It offers a significant help for technological risk prevention as well as trend anticipation. It also provides information that can be used to better shape the product roadmaps and, on a global perspective, it gives to every technical team a perspective about which technologies will have a higher relevance and/or demand within the organisation in the
near future.

Download article

Web Components, a compatibility solution in a cross framework environment

The degree of complexity associated with web applications development has been growing in the last years. At the same time, frameworks focused on simplifying and speeding up the development process are being released at a fast pace, making it difficult to develop future-proof applications. Web Components is a technology based on standards defined by the W3C that allows for the creation of components with high potential of reuse and more immune to constant changes in web applications.

Download article
Web Components, a compatibility solution in a cross framework environment
Personalisation of smart cities powered by UX methodologies

Personalisation of smart cities powered by UX methodologies

If one thinks the city as a product or service, the entire experience of using it and living in it has to be measured. As a product or service, also the city is composed of a set of different layers which evolve independently but interconnected. Evaluating customer/citizen experience and engagement is the only sustainable way to design a city that is smart for itself and for the ones that live in it. Therefore, this article will focus on the importance of understanding the journey experience of a citizen around the city and the best way of engagement.

Download article

UX process for product co-design empowering personal engagement

With the digital transformation and the proliferation of digital devices, it is extremely important to create simple, intuitive, usable and attractive products and services that provide users a positive and enriching experience, building the foundations for a successful customer experience strategy that will foster growth and loyalty. This article aims to describe the implementation of a UX process in a specific Altice Labs’ product, where techniques were applied with and to stakeholders, consolidating a strategy to bring value to a product supported on a matured user experience.

Download article
UX process for product co-design empowering personal engagement
NB-IoT @Altice Portugal

NB-IoT
@Altice Portugal

The connectivity between physical devices and the Internet is key to convey sensor information to powerful platforms and applications. One of the most promising LPWAN technologies used for physical device data communication is the Narrow Band IoT, a standardised technology that fulfils the above requirements, while  keeping the security, scalability and reliability of 3GPP mobile networks. This article presents the Narrow Band IoT and discusses its characteristics and use cases of application from Altice Portugal’s perspective.

Download article

An overview of the benefits of superfast broadband networks to rural areas

Broadband and high capillarity, digital networks may improve the life in remote, underpopulated and rural areas in several different ways. With the increase of superfast broadband, better connectivity allied to IoT is the key to boost rural economies and may also by the key to creating new revenue sources for DSP.

Download article
An overview of the benefits of superfast broadband networks to rural areas
Use cases: the 5G fuel

Use cases: the 5G fuel

5G establishes a new milestone in mobile communications, representing a major disruption when compared with the smooth evolutionary steps previously observed with other generations. Notwithstanding the industry hype, the fact is that 5G, as it is being defined, has the potential to become a general purpose technology, which opens opportunities for providers to find new sources of revenue, compensating a stagnated ARPU, in a saturated and competitive market, where, to avoid churn, more bandwidth and data volumes are continuously being offered at reduced prices. Thus, 5G is expected to prop up an unlimited variety of use cases, touching and impacting all sectors of society and economy. This article identifies the most promising use cases that will leverage on 5G and the technical characteristics required to address the respective requirements.

Download article

The digital transformation of the central office

In today’s passive optical networks and over all the broadband access network structure, performance and reliability have reached paramount levels, but the new digital economy is also striving for flexibility and agility. This and fierce competition are pushing hard for a new approach, which is being fuelled by various aspects of network softwarization, with a strong impact on a sensitive cornerstone for network operators – the central office. This article provides an overview of Altice Labs’ insight into this ecosystem and its proposals for the new cloud central office, particularly for the PON access.

Download article
The digital transformation of the central office