On November 30, Altice Labs hosted the fourth edition of the Azure OpenAI Summit, promoted by Microsoft and IAMCP Portugal (International Association of Microsoft Channel Partners). This was a face-to-face event that approached the main innovations in Artificial Intelligence (AI) in software development and presented several practical use cases.

Throughout the morning, more than fifty participants were able to exchange ideas and network, as well as watch presentations of use cases from Altice Labs, Unipartner, bi4all, and Singularity Digital Enterprise.

Altice Labs presented two Use Cases, highlighting how it is innovating in this domain, particularly regarding the use of artificial intelligence in supporting operations and improving user experience. The use of AI for Operations Support in NOSSIS One and the new Generative AI features of BOTSchool are important new developments that were received with great enthusiasm by the participants.

Generative AI is BOTSchool’s new feature, which adds new possibilities. Now, it is possible to upload any external data source to the platform so that it can be learned by BOTSchool, and using the latest Generative AI models, speed up the entire process of deploying a virtual assistant, as well as help in performing a variety of tasks such as text analysis and processing, summarization, and translation, among others.

Regarding progress in the use of AI for Operations Support in NOSSIS One, several use cases were highlighted, including the Cognitive Call Center aimed at implementing predictive maintenance solutions for domestic devices, the efficient design of optical fiber networks using genetic algorithms, as well as a system for optimizing alarm management through autonomous mechanisms to identify the root cause of an alarm. The future strategy for the use of AI in NOSSIS One will involve, among other projects, developments in automating end-to-end FTTH connectivity, as well as support for maintenance and repair teams in the field through augmented reality.

This event was also attended by José Ribau Esteves, President of Aveiro City Hall; Pedro Duarte, President of IAMCP; and Manuel Dias, Head of Technology at Microsoft.