TotalPlay, a Mexican operator leader in technology, telecommunications, and entertainment, is using ABCSuite in a partnership involving Delnovtech, a Portuguese IT Services company. This Unified Communications product from Altice Labs is a cloud-based, white-label convergent business communications solution for service providers looking to address B2B opportunities in Unified Communications.
Thanks to ABCSuite, the Mexican provider can now integrate all its communications into a single solution, allowing them to perform their service configurations independently, using a very intuitive self-care portal. This simplifies the day-to-day operations with contact agenda, unified communications, mobile, and fixed communications. Furthermore, companies with their Private Branch eXchange (PBX) can also connect it with ABCSuite and benefit from ABC functionalities.
By taking advantage of a cloud-based solution that eases the time-to-market and reduces initial investment while still allowing Service Providers to leverage their own network and brand, ABCSuite emerged as the best match for TotalPlay to develop this partnership.
TotalPlay will benefit from this solution through low installation time, innovative services and business models, customer self-management, automatic updates with new features, solution flexibility, device mobility, and client personalization. In the future, the company can also extend its offerings with other services from ABCSuite such as BOTSchool – a Conversational AI Platform, also developed by Altice Labs, to build conversational bots and redefine the customer journey.