At Altice Labs, we continue to expand our solutions in the field of conversational artificial intelligence. As such, we present the new feature of BOTSchool: speech and language analytics, which allows transcription, identification of participants, and call analysis through the latest generative artificial intelligence models.
Companies and organizations are increasingly investing in understanding their customers in-depth and in real-time, in order to identify trends and patterns, and to create tools and processes capable of meeting their needs. BOTSchool addresses this challenge through its speech and language analytics area, which allows companies to easily get to know their customers.
With the new text and voice analysis capabilities, combined with generative artificial intelligence, company/customer interactions can be analyzed to obtain important business metrics. Through generative natural language models, it becomes simpler to analyze individual calls or sets of calls, allowing companies to save time and resources for other tasks, this way marking their position in the market.