It was successfully completed the rollout of the CRM technological renewal project.
This project consisted on the upgrade of the Siebel application package, from the 8.0.0.13 version to the 8.1.1.11 version, forcing upgrades in other areas, such as the oprating system and the basic infrastructure.
Although the project had an exclusively technical scope, it was essential to ensure the application behavior, so it was given great focus to the performance of manual regression tests and automated tests for continuous regression.
With this project was achieved another important milestone in the CRM of the PT Group.