Altice Labs is excited to announce the launch of the next generation of NOSSIS One Assurance, marking a significant evolution in its leading Operational Support Systems (OSS) platform. This latest version addresses the growing needs of Communication Service Providers (CSPs) and features a revamped Trouble Ticket Management module (formerly known as the SIGO module), now boasting a cloud-native architecture, GenAI capabilities, automation, and seamless integration with Microsoft Teams for enhanced collaboration.
The upgraded portal offers an enriched user experience with customizable dashboards, advanced filtering, and real-time notifications for tickets and activities. Its cloud-native architecture, based on microservices, ensures compatibility with both public and private clouds, delivering unparalleled flexibility and scalability. Furthermore, the new Tickets module leverages the innovative capabilities of NOSSIS One Genius, introducing GenAI features that streamline and accelerate user interactions with the system.
Overall, these enhancements expedite problem resolution, elevate the customer experience, and simplify the onboarding of new technicians, transforming operations into a collaborative, agile, and results-oriented environment. Additionally, they contribute to reduced operating costs and improved service levels (SLAs and OLAs).
This launch is a milestone in Altice Labs’ journey to offer the best to its customers. Now available globally, it is one of the means that allows us to redefine standards and reach new horizons.