The BOTSchool Conversational AI Platform, part of the Digital Platforms and Services division of Altice Labs, was tasked with developing a chatbot to support Portugal’s 2025 Legislative Elections.
Named Elisa, this AI-powered chatbot is designed to serve multiple purposes: assisting citizens via web and WhatsApp channels, providing first-line support at the Electoral Administration’s front office, and acting as a second-line support tool.
Powered by Generative AI, Elisa leverages BOTSchool’s knowledge bases to centralize and streamline information related to the entire electoral process, making it easily accessible to both voters and administrative staff.
Through BOTSchool, Altice Labs ensures the configuration and ongoing support of this conversational tool, which will play a key role in continuously answering citizens’ questions and reducing the workload of administrative teams. This initiative reinforces Altice Labs’ commitment to supporting crucial national events.
The Elisa chatbot is already available on the Voter Portal, where citizens can access the service and explore its features.