Increases first time resolution in the front office
During the first call, guided scripts, accurate diagnostics and immediate corrective actions allow agents to solve customer problems originated either on the CSP network or on the customer premises.
Decrease mean time to repair
Smart diagnosis, as well as automated and recommended corrective actions, reduce the time required to detect and solve service problems.
Minimize field force interventions
End-to-End service testing, diagnosis and troubleshooting, right up to the home network, reduce the need for field force intervention and home client visits.
Minimal technical skills required at the front office
Preconfigured workflows with best practice implementation reduce the level of technical skills required by front office personnel.
Increase field force autonomy for tsts and diagnostics
Whenever a visit to the customer premise is required, a successful service installation or service repair in one single visit increases the overall customer satisfaction.