Test & Diagnostics
Improve customer satisfaction – NetQ
Test & Diagnostics
Improve customer satisfaction – NetQ
Unified Customer Problem Solution
Communication Service Providers (CSPs) are constantly competing for increased revenue. Every day, new services and products are launched and evolved to guarantee the satisfaction of an increasingly demanding customer. This has profound implications on the infrastructure, requiring a variety of networks, platforms, and even the expansion to the complex home network.
Unified Customer Problem Solution
Communication Service Providers (CSPs) are constantly competing for increased revenues. Every day, new services and products are developed to ensure the satisfaction of an increasingly demanding customer. This has profound implications on the infrastructure, requiring a variety of networks, platforms, and even the expansion to the complex home network.
Main features
Main features
E2E Service Test
From the CSP network and platforms right up to the home network; Historical registration of every operation for auditing and indicator analysis
Diagnosing & Troubleshooting
Smart Service diagnosis and recommended resolution actions; Highly configurable
Guided Helpdesk Workflows
Workflow scripts with contextual help to guide helpdesk staff in customer interactions; Minimal technical skills required
Proactive Testing
Batch & programmed routine tests execution for preventive and proactive maintenance
OSS & BSS Integration
Smooth integration with CRM and inventory Systems
Who can benefit
Who can benefit
Front Office
Helpdesk Teams
Helpdesk Teams
Quick and accurate first line of support
Back-Office & Advanced
Support Agents
Support Agents
Perfectly integrated into company processes
Field Force
Teams
Teams
For field surveys and network construction
Front Office
Helpdesk Teams
Helpdesk Teams
Quick and accurate first line of support
Back-Office & Advanced
Support Agents
Support Agents
Perfectly integrated into company processes
Field Force
Teams
Teams
For field surveys and network construction
Communications Service Providers
End-to-End solution for testing, diagnosing, troubleshooting and problem-solving for fixed, mobile and over-the-top
Communications Service Providers
End-to-end testing, diagnostics, troubleshooting and problem resolution solution for fixed, mobile and over-the-top.
Related products
Related products
#Altaia #Assurance
Performance
Communication Service Providers (CSPs) are focusing their strategy in delivering the best quality of experience to their customers in a daily effort.
#IntelligentVirtualAssistants #BOTSchool
Virtual Assistants
A new AI-based conversation bot! Enhance your customer experience and easily create your bots with no programming skills required.
#SIGO #Assurance
Problems
Centralized and integrated operation management solution.
Evolutionary, Preventive and Corrective Maintenance of all network and service operations.
#Altaia #Assurance
Performance
Communication Service Providers (CSPs) are focusing their strategy in delivering the best quality of experience to their customers in a daily effort.
#IntelligentVirtualAssistants #BOTSchool
Virtual Assistants
A new AI-based conversation bot! Enhance your customer experience and easily create your bots with no programming skills required.
#SIGO #Assurance
Problems
Centralized and integrated operation management solution.
Evolutionary, Preventive and Corrective Maintenance of all network and service operations.