Test & Diagnostics
Improve customer satisfaction – NetQ
Test & Diagnostics
Improve customer satisfaction – NetQ
Unified Customer Problem Solution
Communication Service Providers (CSPs) are constantly competing for increased revenue. Every day, new services and products are launched and evolved to guarantee the satisfaction of an increasingly demanding customer. This has profound implications on the infrastructure, requiring a variety of networks, platforms, and even the expansion to the complex home network.
Unified Customer Problem Solution
Communication Service Providers (CSPs) are constantly competing for increased revenues. Every day, new services and products are developed to ensure the satisfaction of an increasingly demanding customer. This has profound implications on the infrastructure, requiring a variety of networks, platforms, and even the expansion to the complex home network.
Main features
Main features

E2E Service Test
From the CSP network and platforms right up to the home network; Historical registration of every operation for auditing and indicator analysis

Diagnosing & Troubleshooting
Smart Service diagnosis and recommended resolution actions; Highly configurable

Guided Helpdesk Workflows
Workflow scripts with contextual help to guide helpdesk staff in customer interactions; Minimal technical skills required

Proactive Testing
Batch & programmed routine tests execution for preventive and proactive maintenance

OSS & BSS Integration
Smooth integration with CRM and inventory Systems
Who can benefit
Who can benefit

Front Office
Helpdesk Teams
Helpdesk Teams
Quick and accurate first line of support

Back-Office & Advanced
Support Agents
Support Agents
Perfectly integrated into company processes

Field Force
Teams
Teams
For field surveys and network construction

Front Office
Helpdesk Teams
Helpdesk Teams
Quick and accurate first line of support

Back-Office & Advanced
Support Agents
Support Agents
Perfectly integrated into company processes

Field Force
Teams
Teams
For field surveys and network construction
Communications Service Providers
End-to-End solution for testing, diagnosing, troubleshooting and problem-solving for fixed, mobile and over-the-top
Communications Service Providers
End-to-end testing, diagnostics, troubleshooting and problem resolution solution for fixed, mobile and over-the-top.
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