Test & Diagnosis

Improve customer satisfaction – NetQ

Test & Diagnosis

Improve customer satisfaction – NetQ

Unified Customer Problem Solution

Communication Service Providers (CSPs) are constantly competing for increased revenue. Every day, new services and products are launched and evolved to guarantee the satisfaction of an increasingly demanding customer. This has profound implications on the infrastructure, requiring a variety of networks, platforms, and even the expansion to the complex home network.

Unified Customer Problem Solution

Communication Service Providers (CSPs) are constantly competing for increased revenue. Every day, new services and products are launched and evolved to guarantee the satisfaction of an increasingly demanding customer. This has profound implications on the infrastructure, requiring a variety of networks, platforms, and even the expansion to the complex home network.

Main features

Main features

E2E Service Test

From the CSP network and platforms right up to the home network; Historical registration of every operation for auditing and indicator analysis

Diagnosing & Troubleshooting

Smart Service diagnosis and recommended resolution actions; Highly configurable

Guided Helpdesk Workflows

Workflow scripts with contextual help to guide helpdesk staff in customer interactions; Minimal technical skills required

Feasibility & Proactive Testing

Service feasibility tests based on configurable rules; Batch & programmed routine tests execution for preventive and proactive maintenance

OSS & BSS Integration

Smooth integration with CRM and inventory Systems; OSS & BSS integrations using plug-ins

Who can benefit

Who can benefit

Front Office
Helpdesk Teams

Quick and accurate first line of support

Back-Office & Advanced
Support Agents

Perfectly integrated into company processes

Field Force
Teams

For field surveys and network construction

Front Office
Helpdesk Teams

Quick and accurate first line of support

Back-Office & Advanced
Support Agents

Perfectly integrated into company processes

Field Force
Teams

For field surveys and network construction

Communications Service Providers

End-to-End solution for testing, diagnosing, troubleshooting and problem-solving for fixed, mobile and over-the-top

Communications Service Providers

End-to-End solution for testing, diagnosing, troubleshooting and problem-solving for fixed, mobile and over-the-top

TM Forum Framework 12 Conformance Certification | 2012

(Finalist) European Broadband Awards (2015)

Demo

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Brochure

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White paper

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Demo

Request

Brochure

Download

White paper

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Related products

Related products

#Altaia #Assurance

Performance

Communication Service Providers (CSPs) are focusing their strategy in delivering the best quality of experience to their customers in a daily effort.

BotSchool

#IntelligentVirtualAssistants #BOTSchool

Virtual Assistants

A new AI-based conversation bot! Enhance your customer experience and easily create your bots with no programming skills required.

#SIGO #Assurance

Problems

Centralized and integrated operation management solution.
Evolutionary, Preventive and Corrective Maintenance of all network and service operations.

#Altaia #Assurance

Performance

Communication Service Providers (CSPs) are focusing their strategy in delivering the best quality of experience to their customers in a daily effort.

BotSchool

#IntelligentVirtualAssistants #BOTSchool

Virtual Assistants

A new AI-based conversation bot! Enhance your customer experience and easily create your bots with no programming skills required.

#SIGO #Assurance

Problems

Centralized and integrated operation management solution.
Evolutionary, Preventive and Corrective Maintenance of all network and service operations.

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