Problems
Control operations efficiently – SIGO
Problems
Control operations efficiently – SIGO
Control your Business Operations
Centralized and integrated operation management solution. Evolutionary, Preventive, and Corrective Maintenance of all network and service operations.
Control your Business Operations
Centralized and operational integrated management solution.
Evolutionary, preventive, and corrective maintenance of all network and service operations.
Main features
Main features
Operational Ticket Management
Notifications to involved and concerned parties; Historical information; Automatic actions
Team & SLA Management
Control over the composition of teams and their occupancy; SLA monitoring with alerts, notifications, and scaling
Highly Configurable
Attribute values and their relationships;
Processes definition
User Customized Reporting
Choose what, where, when and who; Share with others;
Schedule reports
Strongly Auditable
Every ticket change is record; Changes made to the configuration are identified by who and when
External OSS/BSS
Systems Interfaces
Systems Interfaces
Complete set of APIs; Monitoring capabilities
The architecture
Comprising modules for different operational functions, namely managing Problems, Fault & Requests with suppliers/partners, Work Orders, Faulty Units and their lifecycle, Preventive Maintenance, Site Access, and Workforce, providing tailored front ends for each one and strongly interrelated.
The architecture
Prepared for different operational functions, namely problem, breakdown, and order management with suppliers, work orders, defective units and their life cycle. Preventive maintenance, site access and workforce, providing customized front-ends for each and strongly interrelated.
Who can benefit
Who can benefit
Network/Service
Operations Center
Operations Center
Quick and accurate first line of support
Overall
Organizations
Organizations
Perfectly integrated into company processes
Back-office &
Engineering Teams
Engineering Teams
Better understanding of the impact of each operation
Network/Service
Operations Center
Operations Center
Quick and accurate first line of support
Overall
Organizations
Organizations
Perfectly integrated into company processes
Back-office &
Engineering Teams
Engineering Teams
Better understanding of the impact of each operation
Based on
Scalable Architecture
Based on a scalable
architecture
Related products
Related products
Network Development & Inventory
Having a multi-service and multi-technology master inventory enables CSPs to achieve an end-to-end view with service-to-resource mapping, providing this information to the entire process chain
Faults
Effectiveness in root cause detection enables the anticipation of problems that may affect the service and provides the ability to resolve problems.
Fulfillment
Implements service fulfillment orchestration with a network abstraction layer, hiding network complexity towards OSS and simplifying process automation
Network Development & Inventory
Having a multiservice and multi-technology master inventory enables CSPs to achieve an end-to-end view with service-to-resource mapping, providing this information to the entire process chain
Faults
Effectiveness in root-cause detection enables the anticipation of problems that may affect the service and provides the ability to resolve problems.
Fulfillment
Implements service fulfillment orchestration with a network abstraction layer, hiding network complexity towards OSS and simplifying process automation