Problems

Control operations efficiently – SIGO

Problems

Control operations efficiently – SIGO

Control your Business Operations

Centralized and integrated operation management solution. Evolutionary, Preventive, and Corrective Maintenance of all network and service operations.

Control your Business Operations

Centralized and operational integrated management solution.
Evolutionary, preventive, and corrective maintenance of all network and service operations.

Main features

Main features

Operational Ticket Management

Notifications to involved and concerned parties; Historical information; Automatic actions

Team & SLA Management

Control over the composition of teams and their occupancy; SLA monitoring with alerts, notifications, and scaling

Highly Configurable

Attribute values and their relationships;
Processes definition

User Customized Reporting

Choose what, where, when and who; Share with others;
Schedule reports

Strongly Auditable

Every ticket change is record; Changes made to the configuration are identified by who and when

External OSS/BSS
Systems Interfaces

Complete set of APIs; Monitoring capabilities

The architecture

Comprising modules for different operational functions, namely managing Problems, Fault & Requests with suppliers/partners, Work Orders, Faulty Units and their lifecycle, Preventive Maintenance, Site Access, and Workforce, providing tailored front ends for each one and strongly interrelated.

The architecture

Prepared for different operational functions, namely problem, breakdown, and order management with suppliers, work orders, defective units and their life cycle. Preventive maintenance, site access and workforce, providing customized front-ends for each and strongly interrelated.

Who can benefit

Who can benefit

Network/Service
Operations Center

Quick and accurate first line of support

Overall
Organizations

Perfectly integrated into company processes

Back-office &
Engineering Teams

Better understanding of the impact of each operation

Network/Service
Operations Center

Quick and accurate first line of support

Overall
Organizations

Perfectly integrated into company processes

Back-office &
Engineering Teams

Better understanding of the impact of each operation

Based on
Scalable Architecture

Based on a scalable
architecture

TM Forum Framework 12 Conformance Certification | 2012

(Finalist) European Broadband Awards

Demo

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White paper

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Demo

Request

Video Demo

Watch

Brochure

Download

White paper

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Related products

Related products

Network Design & Inventory

Having a multi-service and multi-technology master inventory enables CSPs to achieve an end-to-end view with service-to-resource mapping, providing this information to the entire process chain

Faults

Effectiveness in root cause detection enables the anticipation of problems that may affect the service and provides the ability to resolve problems.

Fulfillment

Implements service fulfillment orchestration with a network abstraction layer, hiding network complexity towards OSS and simplifying process automation

Network Design & Inventory

Having a multiservice and multi-technology master inventory enables CSPs to achieve an end-to-end view with service-to-resource mapping, providing this information to the entire process chain

Faults

Effectiveness in root-cause detection enables the anticipation of problems that may affect the service and provides the ability to resolve problems.

Fulfillment

Implements service fulfillment orchestration with a network abstraction layer, hiding network complexity towards OSS and simplifying process automation

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