Performance

Increase customer QOE – Altaia

Performance

Increase customer QOE – Altaia

Ensure Service Quality

Networks are becoming increasingly larger, complex, and virtual. Customers are becoming even more demanding and volatile. Communication Service Providers (CSPs) are focusing their strategy on delivering the best quality of experience to their customers in a daily effort.

Ensure Service Quality

Networks are becoming increasingly larger, complex, and virtual. Customers are becoming even more demanding and volatile. Communication Service Providers (CSPs) are focusing their strategy on delivering the best quality of experience to their customers in a daily effort.

Main features

Main features

Network Quality
Management (NQM)

Ensure that network runs at peak performance; Optimize your network investments; Configure alarms to identify network performance degradation; Deep-dive analysis

Service Quality
Management (SQM)

Service Level Objectives (SLO) can be activated to support service degradation detection; Quickly identify what is causing service degradation and who is being impacted

Customer Quality
Management (QCM)

Monitor real-time QoE for mobile; Fixed and converged services; Manage performance for high-value accounts (HVA) and VIP customers; Provide the right information to key customer account managers; Verify customer QoE

Active Probing

Applicable to both static or mobile deployment scenarios; Quick test setup and wide range of network key performance indicators production; Voice, data, messaging and USSD, IP, and video services monitoring supported; Compliant with multiple technologies

Passive Probing

Collection and analysis of a wide range of network data; Customer quality experience continuous measurements; MOS calculation for every VoIP call based on algorithm calibrated with PESQ; Compliant with multiple protocols

Optical Network Probing

Optical fiber point-multipoint or point-to-point network testing; Customer detection and validation tests on the point-multipoint optical network; Compliant with multiple PON technologies

The architecture

The solution is based on a scalable architecture able to collect, process, enrich and display data tailored for NQM, SQM, and CQM processes. The integration with the network is guaranteed by a mature Data Collection, through streaming telemetry capabilities and out-of-the-box plugins for multivendor and multi-technology environments.

The architecture

A scalable architecture able to collect, process, enrich and display data tailored for NQM, SQM, and CQM processes. Network integration is ensured by mature data collection, through streaming telemetry capabilities and out-of-the-box plugins for multi-vendor and multi-technology environments.

Who can benefit

Who can benefit

Key Accounts Customer

For marketing strategies and decision-makers

Network Ops, Engineering Teams

For Network Planning

Field Force/Drive Tests Teams

For field surveys and network construction

Key Accounts Customer

For marketing strategies & decision-makers

Network Ops, Engineering Teams

For Network Planning

Field Force/Drive Tests Teams

For field surveys and network construction

Give your customer only the best

Give your customer
only the best

TM Forum Framework 12 Conformance Certification | 2012

(Finalist) European Broadband Awards

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Related products

Related products

Fulfillment

Implements service fulfillment orchestration with a network abstraction layer, hiding network complexity towards OSS and simplifying process automation.

Test and Diagnosis

#NetQ #Assurance

Test & Diagnosis

To maintain the competitive edge, CSPs need to reduce costs throughout their value chain, from installation to customer support and problem resolution.

#SIGO #Assurance

Problems

Centralized and integrated operation management solution.
Evolutionary, Preventive and Corrective Maintenance of all
network and service operations.

Fulfillment

Implements service fulfillment orchestration with a network abstraction layer, hiding network complexity towards OSS and simplifying process automation.

Test and Diagnosis

#NetQ #Assurance

Test & Diagnosis

To maintain the competitive edge, CSPs need to reduce costs throughout their value chain, from installation to customer support and problem resolution.

Problems

#SIGO #Assurance

Problems

Centralized and operation integrated management solution. Evolutionary, Preventive and Corrective Maintenance of all network and service operations.

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