PT Inovação e Sistemas implements Order Management on Telecom New Zealand
26/06/2014 Order Manager / TNZ
Release 1 of Portugal Telecom Order Manager (known as NSOM) with Ericsson ConceptWave technology, went live on May 20 under the IS/IT Reengineering Transformation Program of Telecom New Zealand (TNZ), in which PT Inovação e Sistemas has been working for the past 2 years in Offshore (Oporto) and Onshore (New Zealand) delivery.
TNZ reengineering program is the largest IS/IT transformation project in that country. The operator is replacing its IS/IT core systems with a transformation program at all similar to the one already developed by PT in Portugal and the one starting at Oi in Brazil, which is expected to last 3 to 5 years with a considerable budget in terms of ITR. At the heart of this transformation is the replacement of 19 Order Manager legacy systems by the new Telecom Order Manager (TOM) system which includes Ericsson Catalog and Order Care solution with ConceptWave technology, similar to what was developed at PT Portugal with the NSOM.
Release 1 has just go live and impacted more than 100 prepaid systems and 1.5 million customers.
The new Siebel CRM and TOM systems were at the core of this change, having successfully processed in the first week, over 500.000 orders and 4.000.000 SMS warnings for pre-paid customers.
Release 1 lasted approximately 15 months and included PT InS know-how and resources from the area of OSM / OM ConceptWave Knowledge Center namely: Pedro Silva, Roberto Silva, João Mendes, Simão Lind, Luis Eloy, Bruno Azevedo, Francisco Dias and Hugo Carreira.
The worldwide recognized expertise in this area combined with a strong commitment and overcoming of difficulties arising from the complexity of these programs, forcing a follow-the-sun work with geographically dispersed teams from Canada, India, Italy and New Zealand, were enhanced and recognized by the directors of TNZ. "Skills has never been an issue with any of the landed resource from PT Inovação e Sistemas. The team is outstanding", said Manoranjan Mishra, TNZ Manager Delivery Integration. Matthew Duck, TNZ Project Manager Order Management, also point out that "During the go live weekend PT Inovação e Sistemas provided on site go live support with a focus on Event Manager. Post go live, PT Inovação e Sistemas has been providing support resolving priority 1 critical issues. With PT Inovação e Sistemas help and support a number of critical issues with financial implications to TNZ have been resolved. Specific business critical areas he has supported post go live are freeing up 50,000 stuck events to ensure customer SMS texts are sent related to top ups, resolving hundreds of stuck orders related to porting in and out of customer accounts. PT Inovação e Sistemas resources had integrated well with the internal TNZ teams As a result of this, he has been seconded to the internal BAU Telecom Order Manager support team to help them up skill”.