Communication Service Providers (CSPs) are constantly competing for increased revenue. Every day, new services and products are launched and evolved to guarantee the satisfaction of an increasingly demanding customer. This has profound implications on the infrastructure, requiring a variety of networks, platforms and even the expansion to the complex home network.
Meanwhile, to maintain the competitive edge, CSPs need to reduce costs throughout their value chain, from installation to customer support and problem resolution. Service assessment feasibility, service installation verification, End-to-End service test, diagnosing and troubleshooting are key to increase the customer experience value and reduce operational costs