Service quality concerns have evolved from a domain Quality of Service (QoS) for a domain Quality of Experience (QoE). Knowing how customers experience the services of the operator controlling precisely "how," "when" and "where" the services are used is a challenge for today's management systems, introducing new monitoring paradigm of customer activity with the network /operator. A complete management ensuring that all customer points of contact with the operator are monitored in order to maintain high quality standards gave birth to a new discipline currently in early stages of implementation in all operators - Customer Experience Management (CEM).
With this project we intend to study protocols and L3 signaling messages circulating in flows of calls and sessions of the users of a mobile network in the UMTS and LTE / LTE-A technology, in order to develop collectors able to process and correlate real-time the xDR events from the Traffic Measurement of Recording devices. With this type of information sources Communication Service Providers (CSP) can raise a wide range of operations processes, planning and optimization of mobile networks centered on the customer and how they experience the operators services. In the era of Big Data this type of information sources introduces the need to adopt new frameworks for streaming processing and event correlation as well as persistence with linear scalability warranty.
Telecom Operator Support Tools and Platforms
If you think you have the appropriate competences to work with us at this project, please contact us to genius@inova-ria.pt.