Knowing how customers experience the services of the operator controlling precisely "how," "when" and "where" the services are used is a challenge for today's management systems, introducing new monitoring paradigm of customer activity with the network /operator. Typically the operations support systems control the activities of utilziadores from network systems or service platforms and thus can perceccionar the quality of experience (QoE) of its customers. However there is an external world and that can be integrated with use of social networks and cloud may potentiate the service assurance processes, screening problems detection patterns and behavioral analysis. This information is also relevant to support processes associated with Customer Experience Management (CEM).
This project aims to provide the Assurance ONE module integration capabilities with social networking and definition of use cases relevant to the guarantee of service quality, screening problems, behavior detection or Customer Experience Management processes.
It is intended to develop an analytics model able to respond to a set of use cases that enrich the current analysis of the domain of Assurance a proactive component to anticipate problems associated with congestion / network ocupoação, service degradation, etc., or for a validation component necessary to reinforce / evaluate the impact of changes in operating networks / services of a CSP.
Telecom Operator Support Tools and Platforms
If you think you have the appropriate competences to work with us at this project, please contact us to genius@inova-ria.pt.